需方提供物料干燥要求，供方无偿提供最新干燥技术咨询。 1. Technical consultation: The buyer provides material drying requirements, and the supplier provides the latest drying technical consultation free of charge.
选购设备前，供方无偿提供最佳选型推荐。 2. Selection recommendation: Before purchasing the equipment, the supplier provides the best selection recommendation free of charge.
设备制造完毕后，可根据客户需要，供方提前通知需方派员到供应方验收，合格后出厂。 3. Acceptance and delivery service: After the equipment is manufactured, the supplier can notify the purchaser in advance to send personnel to the supplier for acceptance according to customer needs, and leave the factory after passing.
按需方现场或供需双方确认的设备布置图及设备基础图安装调试。 4. Installation and commissioning: Installation and commissioning of equipment layout drawings and equipment basic drawings confirmed by the site of the demander or the supplier and the demander.
供方派技术人员前往协助指导安装、调试合格，试运期间，培训需方有关操作人员，直到能使用设备并正常运行。 5. Training service: The supplier sends technicians to assist in the installation and commissioning. During the trial operation, the relevant operators of the buyer are trained until the equipment can be used and operated normally.
设备从发货之日起,保修期十二个月,保修期内产品非人为所致的损坏由供方免费修理。 6. Warranty service: The equipment is guaranteed for twelve months from the date of shipment. During the warranty period, the damage caused by non-artificial products will be repaired by the supplier free of charge.
根据客户需要免费提供设备及管理验证资料及方案。 7, verification cooperation: according to customer needs to provide free equipment and management verification data and programs.
设备发生故障，无特殊原因，供方（国内）在接到通知后根据远近1-3日内到达现场服务。 8. Maintenance service: The equipment fails for no special reason. The supplier (domestic) will arrive at the scene service within 1-3 days after receiving the notification.
保修期内外均能及时提供及时周到的配件服务。 9. Accessories: timely and thoughtful accessories can be provided in time and outside the warranty period.
根据合同提供产品及配件使用说明书，设备材质报告等相关GMP验证资料。 10. Random documents: Provide relevant GMP verification information such as product and accessories instruction manuals, equipment material reports, etc. according to the contract.
建立客户档案制，为客户提供查档及资料提供服务，解决客户维修后顾之忧。 11. Customer files: Establish a customer file system to provide customers with file search and information provision services to resolve customer concerns after maintenance.
产品保修期满，供方继续提供产品终身服务，并优惠有偿或无偿提供易损配件。 12. Lifetime service: The product warranty period expires, the supplier continues to provide product lifelong service, and provides vulnerable or spare parts with or without compensation.